Refund Policy

Here at Bondgate we hope that you are happy with your purchases however we know that this is not always the case.

As an individual customer you have the right to cancel within seven days of payment, or seven days of receipt of the goods (whichever is the longer). If you do decide to cancel your order your money will be returned within five working days of us receiving the goods back that you have returned. If you haven’t received the goods then this will be quicker.

Delivery Charges

We will refund the delivery charge you will have initially paid for your unwanted order. This is only eligible to customers returning the order, within 30 days.

Cost of returning the goods

The cost of returning any unwanted product for a refund, will be at your charge.

Proof of purchase

You may return items to our stores for refund or exchange providing you have a proof of purchase . Please note though, that any refund will be at the discretion of our staff on the condition that the returned items are in the original packagaing and resaleable quality . Normally, if you have your invoice printed from your Online Account we will refund the original Payment method used for the transaction.

Condition of returns

Following our Terms & Conditions, you must return the product in perfect condition. The product must not be used or damaged – and in the original packaging.

If your product is not in this condition, this will void your Return request.